Customer Service

COVID-19 Updates

COVID-19 Response

As we continue to monitor the changing guidance related to the coronavirus pandemic, our priority at Havana National Bank remains the health and well-being of our customers, employees, and community members, while continuing to meet your banking needs. Effective Thursday, March 19, 2020, access to our lobby will be by appointment only, while our drive-up facilities will remain open during regular business hours.

We will continue to fully staff our locations with employees who can assist you in your banking needs by telephone. We encourage customers to utilize the drive-up facilities, our night depository, our ATMs, and our online banking and mobile app as much as possible for your banking needs as we all do our part to follow the CDC’s recommendations for “Social Distancing”.

We also encourage you to utilize our online banking and mobile app to keep tabs on your account. It is also a great way to pay your bills without personal contact. Our online products allow you to take control of your finances from the comfort and safety of your home. If you do not currently utilize these products, or if you have questions regarding ways we can further protect your accounts, please visit or call us at 309/543-3361 to get answers.

In uncertain times, rumors sometimes begin to circulate which result in unsafe practices. We care about your safety, and there is a risk in having too much cash in your home. You can feel confident in the strength and security of Havana National Bank continuing to be the safest place to keep your money.

We will continue to monitor the progress of the virus and make decisions as the situation evolves.  Please check the “Locations” page at to view Main Bank and Branch hours. While it is impossible to predict the spread of the Coronavirus, we are prepared and focused on continuing to serve you. Thank you for choosing Havana National Bank.

Proud of our past, Committed to your future

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